Client Success Manager (Remote)

Client Success Manager (Remote)3 days ago Be among the first 25 applicantsWe're seeking a Bilingual Client Success Manager (Remote)People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, NicaraguaWork Schedule: Monday-Friday, 9 am - 5 pm ESTLanguage: Fluent written and spoken English (C1/C2)Only resumes in English will be considered!About UsAt Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US.
Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.
You will love it here if you embrace our core values:ACTION - You have an action bias.
You get things done, fastCARE - You take pleasure in helping others and doing things the right wayOUTSTANDING - You have the highest standards and run things like a well-oiled machineDEPENDABLE - If someone asks you to do something, they KNOW it will get doneENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.THE ROLEWe are currently seeking a bilingual Client Success Manager to join our team.
As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.You'll have success here if you value clear processes and feel qualified to do the following:Maintaining relationships with clients through regular check-insPreemptively solving problems with clients or their team members before they happenGrowing our teams on each account through upselling and cross-sellingGenerating referrals from your accountsPresenting new placements, scheduling calls, and onboarding clientsUpdating databases and generating reports as neededUpdating VA Manager on new placements and coordinating placement logisticsProviding feedback on team members' performance and client satisfactionRequirementsBachelor's degree in Business, Marketing, or a related field is preferredC1/C2 English writing and speaking skillsAt least 2 years of account or client management experience, preferably remoteExcellent communication and interpersonal skills with a knack for building relationshipsAbility to analyze market trends and adapt sales strategies accordinglyA quiet home office with a desk and office chairStable internet with at least 10 MBPS download & 2 MBPS upload speedA laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphoneAccess to a quiet "home office" environmentAccess to a backup place of work in case of power or internet failure, plus secondary backup internet options (mobile hotspot, Multibam, WiPod, etc.
)BenefitsPay rate: $5/hr (approx $840-880/month)Commissions on upsells (approx $300-500 per successful upsale)Annual pay rate increments based on performanceDiscretionary bonuses5 Holidays as PTO10 Self-care daysGym/Wellness allowanceMedical stipend after 6 months of serviceUnlimited online fitness classes with our personal training partnerInvites to annual Christmas parties and other gatheringsWHY VALATAMWork-from-home, fully remote positionsSecure long-term opportunitiesGain international experience working with US companiesEnhance your English in a multicultural environmentPaid training and industry experienceWork with a dedicated, innovative teamHealthy work/life balanceEarn in USDPlease complete our application form and answer all questions.
We will contact you soon after receiving your application.Seniority levelAssociateEmployment typeFull-timeJob functionProject ManagementIndustriesNon-profit OrganizationsPrimary and Secondary Education
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