About the OrganizationEllis Island Casino, Hotel & Brewery, our 16 Village Pub locations, and Mt Charleston Lodge are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment!
Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.We have over 1000 hard-working and passionate Team Members across our locations and businesses.
Serving the Las Vegas community for 50 years, we exist to provide opportunity, inspiration, and stability for our Team Members and their families through its success and growth.We offer medical, dental, vision, and life insurance benefits for all of our full-time Team Members!
Other benefits include a 401k program, PTO, and much more.EOE Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Location: Ellis Island Hotel- Koval Lane HospitalityCategory: HotelStatus: ExemptReports To: Director of Hotel OperationsJob Description:We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of Ellis Island Hotel, ensuring exceptional guest experience, efficient operations, and overall profitability.
The Hotel Manager will be responsible for managing team members, handling guest concerns, maintaining high standards of cleanliness and service, and ensuring that the hotel runs smoothly in accordance with company policies and industry best practices.Benefits:MedicalDentalBasic Life Insurance (included with the dental plan)VisionShort-term DisabilityCombo plan covering accidents, hospitalizations, and critical illnessesFree on-site parkingOne free meal per shiftPaid time offEligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).Responsibilities:Manage and oversee all aspects of the day-to-day hotel operations, including front desk, housekeeping, laundry, maintenance, and guest services.
Ensure all departments work cohesively to meet the hotel's service standards.Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.Perform daily hotel audits and revenue management.Serve as the primary point of contact for guests, ensuring their needs are met, any issues are resolved promptly, and that all interactions reflect the hotel's commitment to outstanding service.Hire, train, motivate, evaluate, and manage team members to ensure that team members receive adequate guidance and resources to accomplish established objectives.Conduct regular training, development, and performance evaluations for team members to foster a high-performing team focused on delivering exceptional service.Responsible for scheduling team members and enforcing attendance policies.Oversee the hotel's financial performance by managing the budget, controlling costs, and maximizing revenue.Work closely with the Director of Hotel Operations to implement strategies to drive profitability and achieve financial goals.Maintain high standards of cleanliness, maintenance, and service across the hotel property.Ensure all rooms, public areas, and facilities are consistently maintained and meet or exceed guest expectations.Analyze market trends and guest feedback to identify opportunities for improvement and growth.Partner with cross-functional teams to increase brand visibility, promote offers, and drive occupancy.Manage and oversee group sales operations on-property, ensuring seamless execution of events and experiences while proactively nurturing potential leads and fostering strong client relationships to drive business growth.Ensure the hotel operates in compliance with local laws, health and safety regulations, and company policies.Monitor and adhere to all OSHA and safety requirements.Serve on the Company's Safety Committee.Implement and maintain best practices for emergency preparedness, sanitation, and overall guest safety.Regularly report on hotel performance, guest satisfaction, financial status, and operational efficiency to the Director of Hotel Operations.Analyze data and reports to identify areas of improvement and implement any necessary adjustments.Oversee the procurement and inventory management of hotel supplies, ensuring cost-effective purchasing without compromising quality.Develop relationships with external vendors to negotiate favorable contracts.Skills / Experience:College degree and/or some college with a focus on Hospitality Management or Business Administration or equivalent work experience.At least 5 years of experience in hotel operations.At least 3 years of experience in a supervisory hotel management position or similar.Proven track record of improving operational performance and delivering exceptional guest service.In-depth knowledge of hotel management systems such as Opera, Protel, and/or similar hotel management systems.Proficiency in Microsoft Office.Excellent problem-solving skills and the ability to make decisions quickly and effectively.Financial acumen, including experience with budgeting, forecasting, and cost control.Strong understanding of industry trends, market dynamics, and guest preferences.Passionate about delivering exceptional guest experiences.Detail-oriented with strong organizational and time management skills.The ability to stay calm under pressure and manage multiple priorities simultaneously.Ability to be flexible and adaptable to changing guest needs and business demands.Flexibility to work evenings, weekends, and holidays as needed.Must be able to obtain a Nevada Gaming Registration Card.The ability to submit to a background check and drug test is required.Physical Requirements:Ability to stand, walk, sit, climb or balance, stoop, stretch, bend, kneel, crouch, and/or crawl.Ability to use hands and fingers to handle objects, tools, or controls.Proficient use of a computer, including keyboarding and mouse skills.Ability to lift or maneuver at least twenty (20) pounds.This job description is not an exhaustive list of all functions required for this position.
Duties and/or responsibilities may be subject to revision to meet business needs.Core Values:Service - Personalized, warm, and consistently exceptional customer service.Value - Committed to deliver quality products for great prices.Growth - Promote personal development and growth for all team members.Family - Create a family-like environment by staying close to our guests and our team members.Passion - Work with passion and enthusiasm every day.
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