Key Account Software Representative (Bilingual)

Compartir FacebookEmpresaGB Advisor LLCDescripción de la EmpresaProveedores de Software y Servicios Profesionales, representantes de marcas.EstadoDistrito CapitalLocalidadCaracasTipo de ContrataciónTiempo CompletoDescripción de la PlazaGENERAL OBJETIVEFacilitate the development of strong and trust-based relationships with the existing customer base, driving revenue growth through the proactive identification of opportunities for effective cross-sell and up-sell strategies, guiding customers in their commercial journey, and ensuring their ongoing success.KEY RESPONSIBILITIESContact and initiate growth processes with installed base customers in a timely manner, adhering to the established SOPs to ensure a structured and effective approach.Analyze customer needs and behaviors to identify and leverage cross-sell and up-sell opportunities that deliver added value to both the customer and the company.Design and implement effective cross-sell and up-sell strategies that align with both the customer's goals and the company's business objectives, ensuring mutual success.Identify new sales opportunities within the customer base and manage follow-up activities diligently, from initial contact through to successful closure, ensuring that all potential deals are maximized.Build, maintain and nurture strong, trust-based relationships with existing customers by establishing consistent, personalized communication that fosters long-term loyalty and satisfaction.Guide customers through their commercial journey acting as a strategic advisor to them and offering ongoing guidance on how to maximize the use and benefits of the company's products or services.Conduct compelling presentations and demonstrations of additional products and services, clearly articulating their benefits and how they can meet the customer's evolving needs.Negotiate pricing and terms for sales and service agreements, ensuring that both the customer's and the company's interests are well-represented in the final terms.Keep detailed, up-to-date records of customer interactions, sales activities, and tasks in the CRM, ensuring accurate tracking and reporting.Act as the liaison between the customer and the support team facilitating the resolution of any inquiries or issues that arise during the growth process.Prepare and generate sales forecasts based on current customer activity, providing insight into future revenue streams and potential growth opportunities.Prepare and present detailed reports on account progress, including actionable recommendations for continuous improvement and enhanced customer engagement.Comply with and encourage compliance with rules and procedures established in the organization.JOB PROFILEEDUCATION LEVEL Bachelor's degree in Business Administration, Industrial Engineering, Marketing, International Business or related.EXPERIENCE 2+ years of experience in similar positions in the field (Prefer).
With proven experience in Growth Process.ENGLISH LEVEL Advanced.Mínimo Nivel Académico RequeridoUniversidad CompletaMínimo Nivel de Inglés RequeridoAvanzadoMínima Experiencia Laboral Requerida3-4 años
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