Manager - Iseries Power Systems

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Talent Acquisition Recruiter at The Venetian Resort
Position Overview
The primary responsibility of the iSeries Manager is to plan, design, implement, administer, and support all iSeries systems.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Responsibilities

Lead a team of iSeries Engineers.
Provide support for escalated technical issues.
Interact with other IT Managers and technical staff to participate in incident management processes and communicate service status.
Plan, design, implement, lead, and coordinate iSeries system support activities.
Provide administrative direction for daily operations.
Ensure proper communication and quick incident resolution as an IT Crisis Manager.
Identify and implement new concepts and technologies to solve business issues.
Supervise and direct day-to-day operations and support staff, including training and performance evaluations.
Oversee scheduling, prioritization, and support issue escalation.
Provide data and reports on Key Performance Indicators and trends.
Ensure adherence to IT quality and security standards.
Develop and maintain Service and Business Level Agreements.
Manage iSeries security.
Maintain documentation and facilitate policy updates.
Coordinate ongoing professional development.
Assist in creating SOPs, standards, and work instructions.
Manage projects and identify opportunities for performance improvement.
Support maintenance, design, and administration of iSeries systems.
Communicate effectively with all levels of staff and management.
Manage workload prioritization and delegate tasks accordingly.
Maintain safety and attendance standards.
Perform other related duties as assigned.
Company Standards of Conduct
All team members are expected to conduct themselves professionally, observe company standards, and adhere to work requirements and rules of conduct.
Minimum Qualifications

21+ years of age.
Proof of authorization/eligibility to work in the U.S.
Bachelor's degree preferred or equivalent experience.
Ability to obtain and maintain Nevada Gaming Control Board registration and other required certifications.
5+ years managing technical teams in result-oriented environments.
Strong foundation in iSeries technologies and protocols like DNS, DHCP, TCP/IP.
Experience supporting multiple enterprise-level iSeries systems.
Hands-on experience with high availability and replication tools.
Understanding of infrastructure components such as LAN/WAN, UPS, and power systems.
ITIL certification preferred.
Strong problem-solving, organizational, and multitasking skills.
Proven leadership in team development.
Excellent interpersonal skills and professional appearance.
Ability to work varied shifts, including weekends and holidays.
Physical Requirements
Must be able to:

Lift or carry up to 25 pounds.
Access all property areas physically.
Maintain composure under pressure and meet deadlines.
Interact effectively with guests and staff.
Work in a fast-paced environment with environmental factors.
Endure prolonged periods of walking, standing, and bending.
Additional Details

Seniority level: Mid-Senior level
Employment type: Full-time
Job functions: Information Technology and Management
Industries: Gambling Facilities, Casinos, Hospitality

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