About the TeamThe Product Communications team plays a crucial role as the homepage of Zillow for many customers. The team is responsible for delivering emails and push notifications that help customers discover the newest and most relevant homes on the market, receive urgent updates to help them take the next step in their shopping journey, and understand their current home's value, and learn deep insights about their market.In addition, we partner closely with teams across Zillow's service offerings to connect customers to the right products and services that will help them move with Zillow.Established for Several YearsThe team has a proven track record of success. They own, maintain, and enhance a communication delivery platform that handles billions of communications monthly, continuously experiment and iterate on conversion paths, and actively share insights with other teams.The team prioritizes innovation, regularly testing new features, products, and business strategies. Additionally, they emphasize work-life balance to foster a positive and enjoyable work environment.Key Technologies UsedThe technologies we use are:Email/Push Delivery PlatformsCloud Native Architecture and DevelopmentAbout the RoleThe Principal Software Development Engineer will lead the high-functioning engineering team architecturally to design the system confidently.They will be responsible for bringing the best industry knowledge to build the right delivery platform and communication infrastructure, continuous engineering excellence, cultivating and maintaining our strong culture, and partnership across organizations and businesses.Leadership ResponsibilitiesExpert in the business domain, shaping technical investments to unlock long-term business capabilities.Capable of identifying, scoping, and leading complex, strategic projects with broad impact across the company.Promotes collaboration, listens to feedback, and mediates technical discussions effectively as a leader.Guides juniors in identifying effective solutions and inspects their estimates in significant projects.Architecture ResponsibilitiesDesign systems to expand product suite, balancing speed-to-market and scalability for customer-facing features.Encapsulate complexity from dependent teams, separating architecture specifics from implementations.Prioritize testability across systems to facilitate integration and testing by others.Identify system gaps, propose solutions, and contribute to the execution of those solutions.Communication ResponsibilitiesProficient verbal and written communication skills, engaging with engineers at all levels and senior leaders within the organization.Design documents exemplify reasoned decision-making, persuading readers through detailed problem specification, contextual presentation, and thorough trade-off analysis.Utilize data to provide clarity on contentious issues and support decision-making processes.Work EnvironmentThis role is categorized as a teleworker position, allowing employees to work from a physical location of their choice, which must be identified to the Company.Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.BenefitsIn addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance, and location.About YouOver 5 years of experience in designing complex systems at scale.Over 7 years of software development experience.Passionate about solving challenging engineering and user experience problems elegantly and seamlessly.Advanced knowledge in cloud native architecture and development.About ZillowZillow is reimagining real estate to make it easier to unlock life's next chapter.As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.CultureWe strive to create a culture where innovation thrives, employee experiences are exceptional, and Equity and Belonging are core values.Our goal is to make Zillow a place where everyone feels included, valued, and empowered to succeed.Why Join Us?We believe in fostering an inclusive, innovative environment with the best employees.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.
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