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Program Lead, Talent Operations

Program Lead, Talent Operations
Empresa:

Hopper


Detalles de la oferta

Minimum qualifications - Broad understanding of contact centers and support operations
- Material experience working with globally distributed teams across multiple countries and locations
- Enthusiasm and curiosity for understanding business drivers and answering operational and talent challenges with data
- Strong analytical and creative problem:solving skills
- Excellent communication skills : listening, written, and spoken. You work easily with diverse teams and optimize communication when working with people at all levels with varying styles. You know how to share your opinions clearly and thoughtfully.
- Strong background working with Talent and HR:related systems such as Lever, Lattice and exposure to Workforce Management and Learning and Development

Preferred Qualifications

- Demonstrated orientation towards project management and process reengineering
- Strong aptitude for data analysis, spreadsheet manipulation and business intelligence reporting
- Bachelor's degree in Business Administration, Business Management or other related function

About the job

Hopper is looking for a Program Lead, Talent Operations to join our Customer Service team. Reporting to the Head of Customer Service, we are looking for an exceptionally customer:centric and data:driven Talent Operations and Acquisition professional with strong business acumen who is highly invested in identifying, coordinating and executing opportunities that improve talent acquisition and development cadence, consistency and experience across Hopper's global contact centers.

Despite the challenges of the pandemic, Hopper managed to have triple digit year:over:year revenue growth in 2020. Hopper is recovering faster than the sector at large and as a result the fully distributed customer contact centers are expected to double in size in the next nine months to accommodate the needs of Hopper customers.

You'll be responsible for driving the performance and quality of full cycle recruitment for insourced contact centers as well as ensuring that talent operations for customer service delivery is well:aligned between business units and externally with outsourced service providers. We're looking for a highly analytical and solutions:driven contributor to stand up resilient, results:focussed approaches to talent operations as well as manage work streams of varying complexities with cross:functional teams.

Your key responsibilities will include leading the talent operations lifecycle (onboarding:to:offboarding) for Customer Service Delivery groups and ensuring a consistent experience for candidates, employees and contractors. You will collaborate closely with contact center delivery leaders and operations groups such as workforce management and learning and quality.
Responsibilities

Along with WFM and L and D, deliver on the Talent needs for CS Delivery :: right people/right time/right location
Create, organize and implement new and enhanced high:volume recruiting and selection processes, tools to drive efficiency and improve quality of hires across internal and external CS Delivery teams
Develop scalable automated processes for onboarding and offboarding employees across all global contact centers
Coordinate performance review processes with a focus on consistency and scalability
Provide automated reports that will help leaders make better decisions
Work on Talent Operations related optimization initiatives and automation
Provide global talent administrative support related to Talent Operations topics for both internal and external CS delivery teams
Benefits

Well:funded and proven startup with large ambitions, competitive salary and stock options
Unlimited PTO
WeWork All Access Pass OR Work:from:home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams massive impact
100 employer paid medical, dental, vision, disability and life insurance plan


Fuente: Tiptopjob_Xml

Requisitos


Conocimientos:
Program Lead, Talent Operations
Empresa:

Hopper


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