This role requires a highly skilled and experienced IT professional to lead and manage a team providing exceptional technical support.
The ideal candidate will have a strong understanding of IT infrastructure, troubleshooting skills, and a passion for delivering outstanding customer service.
Key responsibilities include overseeing team performance, managing client expectations, and driving continuous improvement.
The candidate must be a strong leader, with excellent communication and problem-solving skills.
They will also be responsible for ensuring compliance with SLAs, security protocols, and company standards.RequirementsA love of (and ability to) solve problems and challengesGreat communication skills, founded in being a good listenerExcellent command of the English languageAdvanced understanding of support tools, techniques, and how technology is used to provide servicesAdvanced understanding of operating systems, business applications, printing systems, and network systemsAdvanced diagnosis skills of technical issues related to
#J-18808-Ljbffr
