Cloud Contact Center Platform Specialist - Latam

Contract Cloud Contact Center Platform Specialist - LATAMThis position is responsible for providing technical support to customers on the use of Genesys Cloud, Talkdesk, Five9, and NICE CXone. The ideal candidate will have a strong understanding of cloud-based contact center platforms and experience working with customers in the USA.ResponsibilitiesProvide technical support to customers on the use of Genesys Cloud, Talkdesk, Five9, and NICE CXone.Troubleshoot customer issues and provide solutions.Provide training and support to customers on new features and functionality.Work with customers to develop and implement solutions to improve their contact center operations.QualificationsBachelor's degree in computer science, information technology, or a related field.5+ years of experience working with cloud-based contact center platforms.Experience working with customers in the USA.Strong understanding of customer service principles.Excellent communication and problem-solving skills.Strong Proficiency in Written and Spoken English.
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