Customer Collections Associate (1 year Fixed Term)Remote-South AmericaAbout RemoteRemote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly.
We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance.
Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging.
We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team.
During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.All of our positions are fully remote.
You do not have to relocate to join us!What this job can offer youThis is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Collections Associate (1 Year Fixed Term) joining our Customer Experience team.
In this entry-level role, you will have a guided impact on our department's productivity and execute assigned tasks under close supervision.
You will work closely with the Customer Collections Specialist, Senior Specialist and Manager, receiving the necessary guidance and support to handle collections activities effectively.What you bringPrior experience in customer service, accounting, or collections is preferred but not required.Customer-centricBasic understanding of billing processes and account management principles.Excellent communication skills, both verbal and written.Strong attention to detail and ability to analyze data effectively.Willingness to learn from experienced peers and embrace feedback for continuous improvement.Ability to work collaboratively as part of a team and seek guidance when handling non-routine situations.Writes and speaks fluent English.It's not required to have experience working remotely, but considered a plus.Key ResponsibilitiesBe assigned specific tasks by the Manager or Senior Specialist, such as monitoring and following up on specific overdue accounts or specific types of invoices.Collaborate with the Customer Collections Specialist to identify accounts requiring additional attention or alternative collection strategies if part of your specific assignment.Initially, focus on handling tech touch accounts with lower accounts receivable (AR) value to gain hands-on experience and develop your collections skills.Receive assistance and support from peers and your manager during customer calls or challenging situations.Communicate your needs, report any issues or obstacles encountered during the collections process to ensure quick resolution and effective collections efforts.Update account status records (reports) and maintain accurate documentation of collection activities.Work closely with other teams, such as Sales and Customer Experience (CX), to gather relevant information and support the collections efforts.Learn and adhere to company policies and procedures related to collections and customer interactions.Be a team player and demonstrate flexibility by being ready to jump on different assignments based on the evolving needs of the business and the collections team.PracticalsYou'll report to: Manager, Customer CollectionsTeam: CollectionsLocation: LATAMStart date: As soon as possibleApplication processInterview with recruiterInterview with Manager Customer CollectionsInterview with Senior Manager, Customer CollectionsHow to applyPlease fill out the form below and upload your CV in PDF format.We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote.If you don't have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.If that sounds like something you want, apply now!
#J-18808-Ljbffr