Customer Service Representative Customer Service Tellex Group

Job title: Customer Service Representative
Company: Tellex Group
Job description: BDCatalysts offers automotive dealerships a variety of services such as lead generation, lead nurturing, and lead conversion. We are seeking a qualified BDC Representative Catalyst to help us coordinate all incoming customer requests, search for potential sales leads, book showroom appointments, and act as the first point of contact for our clients' customers. To be successful as a Catalyst, you should have a knack for influential communication skills. Top candidates will be professional and personable individuals, with a passion for great customer service. You will also contribute to building our reputation as a company that offers outstanding customer support for Automotive Dealerships.
Main Responsibilities:

Respond quickly, professionally, and accurately to all customer inquiries.
Report customer details and comments in our system.
Schedule appointments and follow up with any no-show customers.
Maintain thorough, up-to-date knowledge of our products.
Greet and assist walk-in customers and treat all clientele with courtesy and respect.
Identify and address customer needs with the goal of complete satisfaction.
Ensure potential customers are aware of any promotions.
Assist with various other tasks at the dealership.

Skills and Qualifications:

Advanced or fluent in written and spoken English. Knowledge of American slang, dialects, and on-trend phrases.
Excellent interpersonal skills, and strong verbal and written communication skills.
Previous experience as a sales representative or similar customer support role.
College degree or relevant diploma a plus but not required.

Expected salary:
Location: Caracas
Job posting date: Fri, 23 Aug 2024 05:17:05 GMT
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