Customer Success Manager (Fully Remote)Location: Fully RemoteExperience Required: 3-5 years in a Customer Success or related roleAre you passionate about driving customer success and building strong relationships?
Do you have a knack for streamlining processes, engaging clients, and delivering measurable results?
If so, SafetyClerk is looking for you!SafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.
As we grow, we're seeking a Customer Success Manager to take ownership of our client relationships and help our customers maximize the value of SafetyClerk.What You'll DoClient Onboarding & Engagement:Oversee and improve the onboarding process for new clients, ensuring they are set up for success.Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.Build Relationships:Serve as the primary point of contact for customers, cultivating trust and long-term partnerships.Conduct regular check-ins and host monthly or bi-weekly sync calls to address client needs and concerns.Drive Performance:Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.Develop strategies to address risks, improve client retention, and identify upselling opportunities.Process Development:Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs.Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience.Team Collaboration:Coordinate with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.Provide insights and recommendations to the leadership team based on client interactions.What We're Looking ForExperience: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.Metrics-Driven: A strong understanding of Customer Success KPIs and how to achieve them.Communication Skills: Fluent in English (spoken and written) with excellent interpersonal and presentation skills.Problem-Solver: Proven ability to think strategically, solve problems, and drive results.Organization: Ability to manage multiple priorities, clients, and projects simultaneously.What We OfferCompetitive Salary: USD $2000 per month plus an annual performance bonus (see below).Performance Bonuses: Based on metrics like client retention, engagement, and customer satisfaction (up to $10,000 USD bonus per year for highest client retention).Training & Development: You'll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.Growth Opportunities: Be part of a growing company with opportunities to lead and shape our customer success strategies.How to ApplyApply directly through Indeed by submitting your resume and cover letter.Don't miss the chance to join a dynamic team and make an impact in the construction industry with SafetyClerk!Job Types: Full-time, PermanentPay: BsF105,000.00 per monthApplication Question(s):Do you have experience coaching teams in the past (if so, how many years)?How would you rate your written English (from 1 to 10)?Language:Fluent English (Required)
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