Customer Support Representative (Remote)

For a client in Spain, we are seeking a motivated and customer-oriented individual to join their team as a (remote) Customer Support Representative. The ideal candidate is fluent in Spanish and English and has a strong background in the eCommerce industry, as well as experience in customer service roles. As a key member of their support team, you will be responsible for providing exceptional assistance to both buyers and sellers on their platform.Fulltime (40 hours a week)Remote job (Spain-based company)Working hours: between 9 am - 6 pm CETMonthly Starting Salary: $640+Starting date: ASAPTasks & ResponsibilitiesProvide timely and professional customer support via various channels (like Zendesk and Intercom), including email, chat, and phone, to address inquiries and resolve issues related to the eCommerce marketplace.Assist buyers in navigating the platform, answering product-related questions, and resolving order-related concerns.Investigate and troubleshoot issues related to payments, shipping, order fulfillment, and other eCommerce-related matters.Collaborate with internal teams, such as operations, marketing, and technical support, to effectively resolve complex customer issues and contribute to ongoing platform improvements.RequirementsMinimum of 2 years experience in customer support in an eCommerce environment.Strong understanding of eCommerce platforms and online selling processes.Excellent communication skills, both written and verbal.Ability to multitask and prioritize tasks while maintaining attention to detail.Familiarity with customer support software and CRM systems is a plus.Fluent in Spanish.Conversational English.Send your application to ****** you meet the above requirements and are passionate about customer support and eCommerce, we would love to hear from you. Please apply with your updated resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
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