Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24 hours. After applying, you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.Summary:We are seeking a highly skilled and experienced Data Researcher. You will be an integral part of our team, responsible for gathering, analyzing, and interpreting data to support our internal operations. You'll play a crucial role in ensuring smooth communication, efficient processes, and successful outcomes.Key ResponsibilitiesTranscribe drive-thru interactions accurately and efficiently.Memorize menus for all accounts to facilitate smooth order taking.Utilize an internal dashboard to place telephone food orders promptly and accurately.Implement real-time corrective actions to resolve issues as they arise.Receive customer orders and input them into the POS (point of sale) system swiftly.Test the functionality of AI systems as directed by developers.Collaborate with the Linguistics team on order flows, language variations, and menu updates.Familiarize oneself with local terms, regional accents, and common menu variations.Communicate technical issues with management and submit tickets as needed.Troubleshoot issues on individual consoles as required.Analyze performance data and metrics to identify trends and insights.Collect specific data as requested by Linguistics and Engineering teams.Collaborate with the Data Research Team on performance enhancements and process optimizations.Assist in the creation and documentation of processes, policies, and procedures.QualificationsProficiency in English language skills at either B2 or C1 level is required.English Resume is required.Flexibility to work shifts as required.Typing speed of 65+ words per minute.Ability to multitask effectively in a fast-paced environment.Previous experience in customer service, restaurant, and/or POS operations.Reliable high-speed internet connection with direct ethernet plug-in to modem/router.Strong attention to detail and accuracy in work execution.
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