Ecommerce Customer Service And Sales Support - Latam

Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers.They are looking for a Contract Customer Service and Sales Support to join their team. The ideal candidate will have a strong understanding of Amazon, eCommerce, and Shopify, as well as 5-10 years of experience in a similar role.ResponsibilitiesProvide excellent customer service to customersResolve customer inquiries and complaintsAnswer questions about products and servicesProcess orders and refundsTrack orders and provide shipping updatesWork with other team members to improve customer serviceQualifications5-10 years of experience in a similar roleProven experience in e-commerce customer service and sales supportFamiliarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento.Excellent English communication skills, both written and verbal.Strong organizational and time-management skills.Ability to work independently and as part of a teamStrong communication and interpersonal skillsAbility to multitask and work under pressure.Detail-oriented with a commitment to accuracy.Proficient in Google Suite (Google Docs, Sheets, Gmail).
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