Engineering Manager, Software Engineering, Worldwide This is an exciting opportunity for a software engineering manager, passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering. Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. This team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure the good work-life balance and ongoing development of each team member. As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development is a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution. Location: This job is open to applicants in the Americas time zones, and is a full-time, remote position. What your day will look like Manage and lead a distributed team of engineers Hire, coach, mentor, provide feedback and career development guidance to your team Manage shift scheduling, measuring key performance indicators (KPIs), and training Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS Demonstrate the very best of Canonical in customer interactions Set and manage expectations with other engineering teams, senior management, and external stakeholders Advocate and advance modern software development practices Grow a healthy, collaborative engineering culture in line with the company value Collaborate with other teams in the organisation Work from home with global travel up to 10% for internal and external events What we are looking for in you You have interest and deep experience with three or more of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, deb or snap packaging Professional software delivery experience using C, C++, Go, Python, or similar You are knowledgeable and passionate about software development Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes Experience with version control systems such as git Experience with debugging tools such as gdb, crash or other Demonstrated strong commitment to testing methodologies and maintainable code quality Excellent communication skills in the English language, both verbal and written Experience with Linux, with a preference towards Ubuntu Experience with Open Source and Open Source Business Models People management experience in a support organisation is a strong plus What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner. Fully remote working environment - we've been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at 'sprints' Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer #LI-remote #opensource #linux #softwareengineering #cloudcomputing #technicalsupport #go #python #kubernetes #openstack #ceph During this application process I agree to use only my own words. I understand that plagiarism, the use of AI or other generated content will disqualify my application. * -- How did you perform in mathematics at high school? * Please select How did you perform in your native language at high school? * Please select Please share your rationale or evidence for the high school performance selections above. Make reference to provincial, state or nation-wide scoring systems, rankings, or recognition awards, or to competitive or selective college entrance results such as SAT or ACT scores, JAMB, matriculation results, IB results etc. We recognise every system is different but we will ask you to justify your selections above. * What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. '85 out of 100', '2:1 (Grading system: first class, 2:1, 2:2, third class)' or 'GPA score of 3.8/4.0 (predicted)'. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter 'no degree'. * Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system. We expect all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vaccinations. Are you willing and able to commit to this? * Please note that if you require any accommodation for travel that relates to a physical disability please do let us know during your hiring process and we will be happy to discuss your requirements further. -- Describe your professional software engineering management experience. * Describe your professional software engineering experience. * Describe your professional experience with Linux and open source. * Website LinkedIn Profile Please confirm that you have read and agree to Canonical's Recruitment Privacy Notice and Privacy Policy. * Recruitment Privacy Notice Privacy Policy Please select In which country do you currently work? * Please select your current location from the dropdown. 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