PURPOSE:Responsible for providing support to PTI operations in terms of fixed telecommunications network infrastructure.
Including the management, operation, and conservation of the same through material resources and internal and external services, supported by personnel who report internally and external personnel.
Participate in the development of solutions for new business generation.FUNCTIONS:Responsible for supervising the operations / maintenance / updates of the company's fiber optic network performance.Manage all external contractors that participate in the maintenance of the company's fiber networks by monitoring the performance of preventive and corrective maintenance work activities.Manage timely resolution of incidents, including sending contractors to diagnose and solve problems in accordance with the company's rules, policies and procedures and regulations.Review maintenance reports and incident responses to suggest improvements to the maintenance program as appropriate in a technical and economical manner.Ensure that adequate resources and systems are in place to comply with the customer's SLA and KPI at all times.Ensure adequate visibility of the main risks, related to security or others to the Operations Directors / VP, as appropriate.Support the sales team to understand needs and propose new projects that involve the placement in the company's existing fiber routes or the expansion of fiber routes.Support the sales team with assistance to customers in new network designs or updates, recommending and managing third-party design teams as appropriate for the scope of the project.Work with external suppliers to produce designs or network updates and solutions, then evaluate the work required with contractors and produce scopes to request capital expenditure budgets required by management.Managing directly and through third parties all new constructions and updates in the company's fiber networks.Work with the leasing team to support the installation and placement of all customers in the company's fiber networks.Perform additional tasks related to the company's fiber optic networks that may be assigned and required to support operations and sales.Participate in the formation of Operation and Maintenance budgets of the Fiber Network including corrective and preventive maintenance activities.Attend periodically meetings of network performance monitoring with clients, as well as present periodic results of network performance.Meet the requirements of the engineering departments of the clients and present their plans and budgets.Design of FO solutions.Responsible for FO Implementation of projects solutions.
Meet time and quality and cost approved.RFQ´s and RFP´s elaboration for Operations and other projects.PTI Fixed Networks maintenance.These job functions are representative of tasks accomplished by incumbents.
The list is not exhaustive; incumbents perform other related tasks.WORKING CONDITIONS AND PHYSICAL DEMANDS:Position works in a standard office environment.
Standing, sitting, and walking required daily.QUALIFICATIONS:Excellent oral/written communication, presentation, and listening skills.Detailed organization and planning skills.Advanced user of Excel and all other Microsoft Office suite products.Civil engineering or Telecomm engineering degree.Minimum of 5 years of administrative experience, as an administrative assistant or similar position, and more than 1 year of billing and collections experience are required.Proficient in English it's a plus.PM Certified desirable or proved experienced of goals achieved.It is the policy and practice of this Company to prohibit any form of discrimination or harassment based on race, color, religion, sex, gender identity, sexual orientation, transgender status, national origin, age, disability, military or veteran status, or status in any group protected by federal, state or local law.
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