Career Opportunities: Head Coach (Store Manager) - Castle Rock (72280)Requisition ID 72280 - Posted - Colorado Retail (AAC-CO-FO) - Location/Regions (1) - Functional Area (2) - Position Level (1) - Regular - Full Time - Education Level (1)At ASICS, we empower our employees to pursue their career goals. If this sounds like you, then we want you on our team. ASICS has been dedicated to designing the most technically advanced footwear and athletic products in the world for over 60 years.POSITION : Head Coach (Store Manager)LOCATION : Castle Rock, CO 80108POSITION PURPOSE / SUMMARY STATEMENT : The Head Coach oversees all aspects of the day-to-day operations of the store including sales, customer service, recruiting and training, coaching, and maintaining store standards. Supervises and manages all employees, including enforcing company policies and procedures and corporate directives. Responsible for performance management of all direct reports.SUPERVISORY RESPONSIBILITIES :Assistant Head Coach, Team Lead, Team Player, Stock Associate (if applicable)ESSENTIAL DUTIES AND RESPONSIBILITIES :Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks and observing employee interactions with customers.Perform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experience.Coach team members on sales strategy, presentation of product information and general customer service to uphold exceptional customer experience.Greet and assist customers, answer customer questions, and guide product selection to provide excellent customer service.Confirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessary.Maintain store appearance throughout business hours by restocking merchandise shelves, folding apparel and organizing shoe displays.Receive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of products.Approve employee hours for payroll electronically and distribute paychecks.Audit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategy.Recruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system).Complete onboarding procedures (such as approving wage rate, ensuring all HR documents and training have been completed, etc).Enforce HR policy and procedures to ensure adherence, completing the appropriate HR forms as needed.Complete employee performance reviews to ensure they are accountable for job expectations.Interacts with all levels throughout organization including employees and outside vendors.KNOWLEDGE, SKILLS & ABILITIES :Knowledge of basic principles and processes for providing excellent service, which includes needs assessment, meeting quality standards and evaluation of customer satisfaction.Knowledge of methods to promote and sell athletic footwear and apparel.Knowledge of the processes of recruitment, selection, training, coaching and development of personnel.Skilled at communicating orally, verbally and in writing to staff and upper management.Skilled at supporting customers before and after they buy merchandise; ensuring each customer receives an enjoyable experience.Able to make sound decisions that benefit the organization and uses judgment to properly execute organizational goals.Able to manage one's own time and the time of others sufficient to ensuring store tasks are completed by their due dates.Able to recognize and assess problematic situations, and devise an appropriate solution.CORE COMPETENCIES :Build a Great Team – LeadershipCommunicates Effectively – LeadershipConnects with the Customer – LeadershipDelivers Results Effectively – LeadershipInfluence and Inspire – LeadershipInnovative – LeadershipJob Expertise – LeadershipShows Great Judgment – LeadershipMINIMUM QUALIFICATIONSEDUCATION/EXPERIENCE :3-5 years' retail management experienceSporting or athletic industry preferredPHYSICAL DEMANDS : Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers. Manual dexterity required. Mostly standing, walking, bending, and frequent lifting.WORK ENVIRONMENT : Works with the public in an indoor location that is clean, orderly, properly lighted, and ventilated. Noise levels are considered moderate.PAY TRANSPARENCY : To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees.ASICS CCPA Pre-Collection Notice for Job Applications : We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation. For additional details or if you have questions, contact us at ****** above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job.
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