Role Overview:
Precision Estimates is growing and the Customer Service department needs to expand just as quickly to support the company!
The Customer Service Specialist is responsible for handling inbound and outbound customer service calls and emails dealing with inquiries, questions and complaints. Customer Service Specialists troubleshoot problems and provide information in a professional manner. This is an entry-level position working under direct supervision of a Coach and Supervisor.
The schedule for this role is Monday through Friday, Overtime available!
Responsibilities:
Interact with insurance agents to request or provide insurance documents, and proof of insurance, collect payment information, and conduct follow-up.
Answer calls professionally in a fast-paced Call Center atmosphere.
Research required information using available resources and systems.
Process "RUSH" payments, insurance documents and claims.
Identify and immediately service or escalate high-priority issues – prioritize and take initiative.
Perform follow-up customer calls when necessary.
Document call logs and resolve call center work orders.
Skills and Qualifications:
High school diploma required. Some college preferred.
Experience in a customer service or call center environment preferred.
Insurance knowledge/experience a plus.
MS Office Suite.
Excellent verbal and written communication skills.
Adaptable and able to get things done under pressure with tight timelines.
Customer service aptitude with excellent listening, analysis and problem-solving skills.
Strong attention to detail, ability to work and excel in a team environment.
Ability to work in a fast-paced, often-changing environment.
About You:
Customer Service skill set – with any telephone position, it is not always what you say but how you say it. Being warm and empathetic are qualities that allow us to walk our callers through our process for one call resolution.
Motivated to continue growing within the role – feedback is key. Being open to constructive feedback and coaching will help you grow and develop!
Proactive with problem-solving & de-escalation – taking ownership of the issue and being efficient with finding a resolution is important.
Dependable/Reliable – maintaining our clients' service levels are paramount for our continued success. Being ready to go each day and being conscientious will help us reach our goals!
Team player/motivator within team assignment – sharing best practices and working together is critical to working as a team!
What We Bring:
Competitive Base Salary package.
Paid training.
Huge Company Growth Model.
Bonus based on performance.
Salary $400.00 USD.
Equal Opportunity Statement:
Precision Estimates is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
This job description in no way states or implies that these are the only duties to be performed by an employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.
Job Type: Full-time
Pay: BsF3,256.00 - BsF4,500.00 per month
Expected Start Date: 25/11/2024
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