The technician will manage daily desktop and server support requests, perform routine maintenance tasks, and assist with client system setups.
This role requires a proactive, patient professional with excellent English communication skills who can deliver exceptional customer service while supporting a range of IT environments.The ideal candidate will possess exceptional technical expertise, outstanding problem-solving skills, and thorough attention to detail.
Experience with Microsoft 365 administration and Local Active Directory is essential.
While Azure AD, Intune, and Autopilot are not immediate requirements, candidates with knowledge in these areas will be prioritized.RequirementsExperience:Minimum of 3 years in a customer facing desktop/server support roleProven experience with Windows and MacOS operating systems, Local Active Directory, and Windows server environmentsTechnical Skills:Strong understanding of Microsoft 365 administrationFamiliarity with basic server tasks (e.g., user account management, backups)Knowledge of networking fundamentals (e.g., IP addressing, DNS, VPNs)Advantage: Familiarity with Intune, Autopilot, and Azure ADSoft Skills:Excellent written and verbal English communication skillsFriendly, patient, and professional demeanor with a client-first approachAbility to work independently, manage time effectively, and handle multiple tasksA passion for IT and growth in related skillsSelf-motivated, detail-oriented and organized with the ability to work efficientlyHigh level of integrity and professional valuesPreferred Certifications (Nice To Have):Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)Microsoft 365 Certified: Fundamentals (MS-900)Microsoft Certified: Azure Fundamentals (AZ-900)Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)Duties/Tasks to perform:Daily IT Support:A passion for helping people by providing Level 2 remote support for client desktops, laptops, printers, and network devicesResolve helpdesk tickets and work closely with the outsourced helpdesk teamTroubleshoot hardware, software, and connectivity issuesEnsure exceptional communication with clients during troubleshooting and resolutionServer and Backup Management:Perform basic server administration tasks (e.g., user creation, file shares, permissions)Monitor and verify backups to ensure data integrity and availabilityMicrosoft 365 Administration:Manage user accounts, licenses, and permissions in Exchange Online, Teams, and SharePointSupport end-user productivity tools, including Outlook, Teams, and OneDriveDocumentation and Reporting:Maintain accurate records of client configurations, incidents, and resolutions in the ticketing systemUpdate IT documentation for internal and client useSchedule: Full-time position, Monday to Friday, 8:00 AM to 5:00 PM CSTBenefits:Competitive pay in US DollarsYou'll get to work with some amazing, respected business professionalsWe really value and encourage input from our team membersWe offer different payment methods (Zelle, Face Bank, Binance)You'll get paid every two weeksWe'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse padBirthday and work anniversary celebrationsAlliances with many brands grant extra benefits to freelancersWeekly recreation dynamics that foster a healthy work environment
#J-18808-Ljbffr