Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!FUNCTIONAL RESPONSIBILITIES:Drive for ResultsEstablishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge online and in-store.Trains, coaches, and assists with locate fulfillment and selling.Build High Performing TeamsMotivates and inspires store team, promoting a shared vision while modeling core values.Promotes an inclusive, collaborative approach to problem-solving.Communicates with store teams and Store Management to effectively lead positive change.Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.Customer ExperienceModels, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.Builds and maintains a solid customer following through clienteling and wardrobing.Ensures prompt resolution of customer concerns.Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.Ensures the team maintains consistent client communication through the utilization of the customer book, rewards program participation, and customer capture sign up.TalentSupports, implements, and provides follow-up for all training programs, seminars, etc.Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.Ensures that the Store Team adheres to all employment practices and policies.Other duties as assigned.This position may be found in multiple brands. Some duties may vary from brand to brand.QUALIFICATIONS:High school diploma or equivalent1+ year retail or sales management experience preferredMust be 18 years of age or olderExcellent communication, verbal, and written skillsExcellent customer service skillsAble to learn or adapt to technology provided by the companyKnowledge of administrative aspects of store operationsStrong organizational skills and ability to multi-task in a fast-paced environmentAble to communicate with customersRegular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is requiredPHYSICAL REQUIREMENTS:Constant Walking/Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shiftThe wage range for this position is $17.00 to $21.25. Successful candidates' wage rates will be determined based on their individual qualifications for the position.Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.0400 La Canada PlazaChico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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