Job OverviewOur client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.Key ResponsibilitiesOrganise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teamsWork with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverablesInterface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client's requirementsLeading the solution on a work stream, making design decisions and creating solution documentationDemonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participationDeliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisationsThe creation of high quality and sustainable client solutions and project documentation including support for testing activitiesDeliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budgetContribute to activities as required including building demo and proof of concept solutions for various client presentationsWork on the creation of Dynamics 365 solutions and industry templatesMeet and exceed customer expectations of business knowledge, skills and behaviourIdentify business/project/support risks and mitigate or communicate as necessaryCommunicate progress updates to relevant parties both formally and informallySupport practice development activities such as defining and configuring industry specific solutionsRequirementsConfident in abilities and can demonstrate this in front of the clientWorks independently as well as in a team environmentActs with professional demeanourManages time and multiple tasks accordinglyThinks clearly and calmly under pressureSolves complex problems with creative solutionsPlaces emphasis on client satisfactionDesires to constantly assess and incorporate new technologies and software into their skillsetPromotes the Values of our companyGood communication skillsA University graduate with relevant degree within a computing or business disciplineMicrosoft Dynamics CRM Certifications (2016, D365) are highly desirableStrong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectorsMinimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a mustAt least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field ServiceStrong exposure to presalesConducting interviews to hire talentMentoring juniorsProven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI)What We OfferWe offer a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.We know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process.We provide relocation support for you and your family.
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