Key Responsibilities:Sales Strategy & Execution:- Develop and implement a comprehensive sales strategy that aligns with the company's growth objectives.- Identify and pursue new business opportunities in target markets, including startups, corporate offices, co-working spaces, and design firms.- Build and manage a high-performing sales team, including recruiting, training, and mentoring sales representatives.- Establish strong relationships with key customers, architects, and designers to drive business development.- Set and monitor sales targets, ensuring the team consistently meets or exceeds goals.- Collaborate with the marketing team to create impactful sales collateral, presentations, and promotional campaigns.Operational Leadership:- Oversee the end-to-end operations process, including supply chain management, inventory control, order fulfillment, and logistics.- Implement operational systems and processes to scale the business efficiently as it grows.- Coordinate with suppliers and manufacturers to ensure product quality and timely delivery.- Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.- Develop and monitor key operational metrics, such as order accuracy, delivery times, and customer satisfaction.- Ensure compliance with all relevant regulations and safety standards.Customer Experience & Retention:- Drive a customer-centric culture by ensuring that every interaction with the company delivers exceptional service.- Handle escalated customer issues, ensuring quick and satisfactory resolutions.- Gather and analyze customer feedback to identify areas for improvement in products, services, and processes.- Develop strategies to increase customer retention and loyalty, including follow-up communications and repeat business incentives.Startup Growth & Scalability:- Work closely with the CEO and other senior leaders to develop and execute the company's growth strategy.- Contribute to product development by providing insights from the market and customer feedback.- Identify and implement new technologies and tools that can enhance sales efficiency and operational effectiveness.- Manage budgets and allocate resources effectively to support the company's growth goals.Team Building & Leadership:- Foster a collaborative and dynamic team environment that encourages innovation and high performance.- Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members.- Lead by example, demonstrating a strong work ethic, commitment to quality, and a passion for customer success.Key Performance Indicators (KPIs):Sales revenue and growth rateCustomer acquisition and retention ratesOperational efficiency (e.g., order fulfillment times, inventory turnover)Profit margins and cost managementCustomer satisfaction scoresQualifications:Bachelor's degree in Business, Marketing, Operations, or a related field; MBA or equivalent experience preferred.5+ years of experience in sales and operations management, with a focus on the office furniture or related industry.Bilingual (Spanish/English)Proven success in a startup or high-growth environment, with experience scaling a business from the ground up.Strong leadership skills with the ability to inspire and motivate a team.Excellent communication, negotiation, and interpersonal skills.Strategic thinker with strong analytical and problem-solving abilities.Proficiency in basic CRM software, ERP systems, and Google/Microsoft Office Suite.Ability to adapt to changing priorities and thrive in a fast-paced environment.Willingness to roll up your sleeves and take on a hands-on approach when necessary.Requerimientos:- Educación mínima: Universidad- 5 años de experiencia- Idiomas: Español, InglésPalabras clave: senior, sr, ventas, cambaceo, sales, operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home
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