Job SummaryThe Medi-Spa Physician administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures, safely and effectively, and be able to explain accurately all aspects of the products and services to the guests. The Medi-Spa Physicians are expected to work with The Medi-Spa Sales Consultant, who will assist them with the sales, marketing, and promotional aspects of the position. The Medi-Spa Sales Consultant will also translate for the Medi-Spa Physicians if necessary. The Medi-Spa Physicians are expected to gain knowledge of the spa services and products to cross-promote these services to guests. The Medi-Spa Physician will review and give final approval for all service/treatment plans organized and booked by the Medi-Spa Sales Consultant.Position RequirementsPossess the ability to work without direct supervision and actively promote the services to the guestsWork closely with the Medi-Spa Sales ConsultantMust have enthusiasm and possess excellent customer service skillsMust be able to give an effective presentation as it relates to medi-spa servicesEnjoy working with people and possess a friendly and outgoing personalityExcellent communication and listening skillsBasic computer knowledgeMust be a team playerDuties and ResponsibilitiesBe on time for work, prompt for each appointmentProvide consistent professional medi-spa services and treatments in accordance with OneSpaWorld's medi-spa protocolsConduct patient follow-up as requiredBe flexible with scheduling, supporting the needs of the spa and guestProperly care for equipment and use proper amounts of product/supplies to assist with cost controlFollow service pricing policy set by OneSpaWorldPrior to all services, complete with the guest the Medical Record which must be stored at the completion of each cruise in the Spa Manager's office or designated place within the spa facilities for a period of 2 years (3 years on Cunard and P&O)Cross-promote other spa servicesUphold the standards of sanitation and sterilization as directed by ship and company policy and procedureProperly clean and restock medi-spa treatment room as requiredManage medical product and supply inventoryCommunicate to management any and all occurrences involving staff or guests in the spa that require attentionHandle guests' questions and concerns professionally and courteouslyProvide accurate, appropriate and immediate responses to all requests by guestsMaintain a positive attitude and contribute toward a quality work environmentRegularly attend, participate in and support training and staff meetings for the spaRequired team meetings: embarkation day meetings and sea day team meetingsAssist in all areas of spa operation as requested by managementTrain new spa staff in medi-spa services/cross-promotion skills – follow up must be carried out to ensure staff are confident with services and promotionsFollow Medi-Spa Operations PoliciesEmail report daily and inventory report with every end of cruise reportGeneral GuidelinesFor all guests, doctors must review the guest consultation information with them prior to the serviceAll guests receiving treatments (including complimentary treatments) must complete the required consent forms. Doctors are required to complete a medical record for each guestAt conclusion of the treatment, review Aftercare Instructions with the guest and provide them with a copy. Conclude by thanking the guest for the opportunity to take care of them. Schedule a follow-up appointment and assist them with scheduling at the front deskClean your room and set up for your next guestDo not stand around the front desk between services. Treatment room should look the same at the start and end of every day and between each guest. This means the room must be:Clean – sanitize work surfaces and sink area; store trash is proper receptacles (biohazard/sharps/trash). All trash must be taken out daily or when fullOrganized – stock boxes should be out of sight and all supplies must be organized or stored properlyInviting – the treatment bed must be properly dressed and proper ambience with regards to music and temperatureEnd of Day ChecklistDispose of open unused needlesDispose of Bio-Hazard bag if fullTake Sharps Container to Medical facility if fullSterilize table and countertopsFill out inventory control formLock product storage cabinetsLock treatment roomEmail daily revenue report to shore side team
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