Support Analyst- Full Time

Support Analyst - Full timeEducational QualificationStudying or concluded a bachelor's degree in ITTechnical KnowledgeMinimum of 01 years of experience in customer service areas;Advanced computer knowledge;Knowledge in Ticket registration tools (Service Now, Remedy, etc.);Behavioral SkillsAttendance / punctuality;Concentrated attention/good analytical ability;Commitment;Posture;Responsibility;Organization;Teamwork / cooperation;Work well in a team environment;Initiative / attitude;Focus on results;Pro-activity to learn and research;Ability to work with multiple priorities and requests;Competencies to be evaluated in performance evaluation (appraisal): collaborative work, effective communication, trust, agility to learn, passion for results, customer focus.Job DescriptionCustomer service;Support the configuration of company computers;Maintain the FUNCTIONAL IT environment in terms of infrastructure and use of resources used by users;Desktop configuration with customer image;Laptop configuration with customer image;Knowledge of Apple devices (iPhones and iPads);Documentation in the calling tool, follow-up the ticket during its life cycle;Installations of computer components (monitors, mouse, keyboards, Dockstations);Second-level troubleshooting;Hardware troubleshooting, generate warranty on the equipment manufacturer when necessary;Assist with the creation of technical procedures for the Service Desk when possible;Follow the processes defined by the project's global contract;Carry out the mandatory training of Wipro and Customer.Brief Description of the ProcessIT technical support for end usersImmediate SuperiorReport to project leader
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